ThirdEye Consulting is a top-tier Summit Salesforce and Mulesoft Partner. We were founded by one of only 300 Salesforce CTAs globally and a highly experienced Salesforce Consulting Delivery Leader. Their vision was to focus on delivery excellence; while working on fun, innovative projects; for interesting clients and to create the best working environment for their specialist team.

Today, ThirdEye chooses to work with clients who are open to being challenged; we design future-looking solutions, expertly tailored to the needs of our clients maximising the ROI of their Salesforce and MuleSoft platforms through high-impact systems and experiences. We are a growing team and we’re looking for people who want to be part of our growth, are comfortable with some ambiguity and excited to be surrounded by an amazing team contributing to shaping the future of ThirdEye. Project work is purposely varied, we solve complex business problems by bringing fresh ideas to each project.

At ThirdEye, we want everyone to keep developing and growing, we invest in our people and support them to achieve their goals. Every day is a learning experience as we collaborate with intelligent colleagues. Here, individuals are valued and pushed to become the best they can be. Our people enjoy monthly Edge Days, where time is ring-fenced for Learning & Growth.

We’re conveniently based in the heart of London, between Waterloo and London Bridge stations. We love to get together as a team and enjoy regular trips to Flat Iron Square, Mercato Metropolitano, and Borough Market. When we’re at home, we make full use of the Prosecco and craft beer taps in the kitchen as well as raiding the fridge that is well stocked with everyone’s favourite soft drinks.

We’re super dog friendly and love visits from our furry friends so no need to leave your best friend at home - although be warned, our lovely Office Manager April has been known to spoil them with a treat or two, or more!

What You’ll Do

• Craft Detailed User Stories: Write user stories and acceptance criteria that capture business requirements accurately.

• Process Mapping: Create functional process maps to visualise and optimise workflows.

• Training & Facilitation: Develop training content and facilitate sessions for users and super-users of the platform.

• Change Management: Assist clients in managing change communications effectively.

• Functional Testing: Support in-sprint functional testing to ensure quality and alignment with requirements.

• UAT Planning: Collaborate with clients to define user acceptance testing (UAT) scenarios based on personas.
  

• Workshop Facilitation: Plan and facilitate functional workshops to gather requirements and insights.

• Business Process Analysis: Analyse current “as-is” business processes and define “to-be” processes, feeding into high-level and low-level design documents.

• Technical Collaboration: Work with Solution Architects and developers to translate functional requirements into technical solutions.

• Requirement Definition: Define business requirements using user stories, acceptance criteria, process maps, and wireframes.

• Gap Analysis: Conduct gap analysis to identify areas of improvement or enhancement.

• Backlog Refinement: Lead backlog refinement sessions to ensure detailed, build-ready requirements.

• Project Documentation: Maintain and oversee JIRA and Confluence project documentation, including the project RAID log.

In an Ideal World You Will Have Done:

• Extensive Salesforce Experience: Acted as the primary Business Analyst on multiple large-scale Salesforce implementations, covering the entire project lifecycle.

• Product Knowledge: Deep understanding of core Salesforce products, ideally including CPQ and Experience Cloud.

• Business Process Expertise: Thorough understanding of key business processes, such as Lead to Cash and Case Management.

• BPMN Proficiency: Skilled in process mapping using the BPMN method.

• Technical & Business Bridging: Able to bridge the gap between client business processes and technical teams.

• Agile Methodology: Experience in delivering projects following Agile methodology.

• JIRA and Confluence Skills: Proficient with JIRA and Confluence or similar tools.

• Presentation Skills: Strong presentation skills with the ability to engage and lead client workshops and demos.

At ThirdEye everyone is welcome, we think life is more interesting when our people don’t all look the same or come from the same background. If you operate with Integrity, Intelligence and you love to learn, we think you’ll fit right in! If you don’t meet 100% of what’s listed above, we’d still love to hear from you, we hire people, not just skills. If you’re inspired, please submit your CV.